Ordering Policies
The best way to order from Stelair Design is to visit us or contact our retail location via phone, fax, or email. Our FULLY STOCKED SHOWROOM can provide you with examples of our work, and we'll be happy to assist you in ordering whatever items you need. Orders may also be placed via phone or fax from the convenience of your home or workplace. Upon placing your order, a deposit of 50% will be required for us to begin work on your job, unless accompanied by a signed purchase order and approved by our credit department. This includes the commissioning of any custom artwork related to the job. Deposits are non-refundable once your goods have been ordered from the distributor, and the full balance is due upon pickup or delivery of the finished product. All artwork must be approved prior to commencement of work via phone, fax, or email. This is a critical part of placing your order, as Stelair cannot be held liable for any errors present in the artwork after it has been approved by the customer. Once your artwork is approved, the rest is up to us! Please keep in mind that most products we offer require MINIMUM quantities to be ordered. The best way to ensure you have enough of that product is to order a few more than you think you will need. Due to the extensive setup time and costs associated with many jobs, less-than-minimum orders are much more expensive per piece. SCREEN PRINTING MINIMUM: 12 PCS TOTAL, SAME SCREEN EMBROIDERY MINIMUM: 1 PC

Pricing
Custom pricing can be found when ordering t-shirts or promotional products online, or by consulting with one of our sales representatives on our contact page. The work we do is customized to each individual's needs, so final pricing is determined by many variables. At Stelair, we do our best to keep up with the latest available technology and procedures to ensure that we are operating as efficiently as possible while offering our customers the highest quality product at the best possible price.

Substitutions Policies
We reserve the right to substitute similar garment colors and/or sizes in the event that your requested items become back ordered or unavailable. This is sometimes necessary so that we can guarantee deadlines for special events.

Samples Policies
Any garment samples requested must be custom ordered and are non-returnable, so they must be paid in full prior to being ordered. In the event an order is placed, the cost of the sample will be included in the final order at a rate that reflects the quantity of that order.

Damaged Goods Policy
Any misprints, damaged goods, or goods left at our facility for 120 days or more will remain the property of Stelair. We reserve the right to donate or sell those products at a discount in order to recuperate any losses incurred. The customer will always be given the right of first refusal on these goods.

Returns Policies
Due to the nature of our business, we can only accept returns if the garments have been unworn and unwashed within 48 hours of being received. A refund will be given in exchange for goods that were damaged or misprinted prior to customer pickup. We cannot replace anything less than the minimum order due to the extensive setup involved in each job. We are not responsible for anything that has been approved by the customer. We are not responsible for improper size ordering or shrinkage due to the laundering of garments. .

Turnaround and Delivery Policies
Most apparel orders will be completed within 7-10 working days of placing your order. Artwork proofs are normally sent out within 3 working days. If artwork is not approved within 48 hours of our scheduled print date, overall delivery time may be affected. Single shirt orders can generally be completed within 1-2 working days, depending upon the job specifications. Delivery times for promotional products vary depending on the size and complexity of the order. Signs and banners generally take 5 working days to produce, again depending on the size and complexity of the order. Most completed jobs can be picked up at the location at which you ordered your items, or shipped via UPS. There will be a $3 per carton handling fee for all shipped merchandise.

Payment Policies
At the time an order is placed, a 50% deposit is required with the remainder due upon delivery of the product. We accept cash, checks (locally), and all major credit cards as forms of payment. If you represent a school, business or organization that requires terms for payment, please contact our main office to apply for credit. Payment and credit terms will be determined on an individual basis. Official purchase orders are required to start any job without a deposit. Balances that are unpaid past their allotted time will accrue interest of 1.5% every 30 days past due. Orders over 90 days past due will automatically be sent to an independent collection agency and associated fees will be charged.